Refund policy

MK Eye Catching Eventful Creations (MKECELLC)

At MKECELLC, most of our products are custom-made and personalized specifically for each customer. Please review our policy carefully before placing your order.

Custom & Personalized Products

Because custom and personalized products are created specifically for you, all sales are final.

We do not offer refunds, returns, or exchanges on:

Custom apparel
Personalized gifts
Memorial products
Graduation products
Custom party favors
Digital products
Made-to-order items
Special event or trending-event merchandise

Please carefully review all personalization details, photos, names, dates, and design information before approving your order.

Mock-Up Approval

If a mock-up is provided prior to production, customer approval serves as final confirmation that all details are correct.

Once a mock-up has been approved and production has begun:

No refunds will be issued.
Design changes cannot be made.
A minimum $30 redesign/replacement fee plus shipping charges may apply for any customer-requested changes after approval.

Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us within 72 hours (3 calendar days) of delivery.

Email: info@mkececreationz.com

Please include:

Full Name
Order Number
Best Contact Phone Number
Photos of the product
Photos of the packaging (if applicable)

Failure to report damage within 72 hours of delivery may result in denial of a replacement request.

Replacement Eligibility

Replacement requests are reviewed on a case-by-case basis.

Eligible situations may include:

Product arrived damaged during transit
Incorrect item received
Manufacturing defect

MKECE Creationz reserves the right to determine whether a replacement will be issued.

Shipping Damage Claims

If your package was damaged during shipping, we may assist you with filing a claim through the shipping carrier.

Carrier insurance coverage varies and may be limited based on the shipping service selected.

Customers may be required to:

Retain all packaging materials
Provide photos of damage
Submit information directly to the shipping carrier

Non-Returnable Items

The following items are not eligible for return or refund:

Custom or personalized products
Digital downloads
Gift cards
Sale items
Clearance items
Special event merchandise
Products showing signs of use
Products damaged by misuse or improper care

Returns for Non-Custom Products

If a non-custom product is eligible for return, you must request a return within 3 calendar days of delivery.

To qualify:

Item must be unused and unworn
Original packaging must be included
Tags must remain attached
Proof of purchase is required

Return requests must be approved before items are shipped back.

Items returned without authorization will not be accepted.

To request a return, contact:

info@mkececreationz.com

Refund Eligibility

Refunds are only considered when:

An eligible non-custom item is returned and approved.
A product arrives completely unusable due to shipping damage.
MKECELLC determines that a replacement is not possible.

Approved refunds will be issued to the original payment method.

Please allow:

1–2 business days for refund processing
An additional 3–7 business days for your financial institution to post the refund

Cancellation Policy

Orders begin processing quickly to ensure fast turnaround times.

Order Cancellations

Orders may be canceled within 1 hour of purchase.

After 12 hours:

Orders enter production.
Orders cannot be canceled.
Design fees are non-refundable.

For products requiring mock-up approval, cancellation requests must be received before the mock-up is approved.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

MKECE Creationz is not responsible for:

Incorrect addresses entered by the customer
Packages delivered to an incorrectly provided address
Packages redirected by the customer through the shipping carrier
Delays caused by shipping carriers

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost, Delayed, or Stolen Packages

Once a package is transferred to the shipping carrier, delivery is outside of our control.

MKECELLC is not responsible for:

Carrier delays
Lost packages
Stolen packages
Weather-related delivery interruptions

Customers should contact the shipping carrier directly regarding delivery issues.

Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

MK Eye Catching Eventful Creations (MKECELLC)