Shipping policy
MK Eye Catching Eventful Creations (MKECELLC)
Thank you for shopping with MK Eye Catching Eventful Creations (MKECELLC). We are committed to creating high-quality custom products and delivering them as quickly as possible. Please review our shipping policy below before placing your order.
Processing Time
Most of our products are custom-made and personalized specifically for each customer.
Custom Apparel & Personalized Products
Our standard processing time for custom decorated apparel and personalized products is 7–10 business days after design approval.
Processing time does not include:
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Weekends
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Federal holidays
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Shipping transit time
Please note that processing times may vary based on:
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Seasonal demand
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Order volume
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Product type
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Customization requirements
Bulk & Group Orders
Processing times for bulk, team, organization, school, reunion, corporate, or group orders may vary depending on:
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Quantity ordered
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Design complexity
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Product availability
Customers will be notified if additional production time is required.
Order Cut-Off Times
To ensure accurate processing, orders received after the following times will be considered received on the next business day:
Monday – Thursday
Orders placed after 3:00 PM EST will be processed on the next business day.
Friday
Orders placed after 1:00 PM EST will be processed on the next business day.
Weekends & Holidays
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Time
Once your order has been completed and shipped, standard shipping typically takes 2–5 business days.
Please note:
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Shipping estimates are provided by the shipping carrier.
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Delivery times are not guaranteed.
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Delays may occur due to weather, holidays, peak shipping seasons, or carrier-related issues.
Processing Time vs. Shipping Time
It is important to understand the difference between processing and shipping times:
Processing Time
The time required for MKECELLC to:
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Create your design
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Produce your product(s)
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Package your order
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Prepare your shipment
Shipping Time
The time required for the shipping carrier to deliver your package after it leaves our facility.
Processing and shipping times are separate and should not be combined when estimating delivery dates.
Shipping Confirmation
Shipping labels may be generated prior to shipment as part of our fulfillment process.
Once your order has been packaged and transferred to the shipping carrier, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to update within the carrier's system.
Address Changes
Please verify your shipping address carefully before submitting your order.
If you need to update your shipping address, you must contact us within two (2) hours of placing your order.
Address change requests should be emailed to:
Include:
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Full Name
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Order Number
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Correct Shipping Address
While we will make every effort to accommodate address changes, we cannot guarantee modifications once production or shipping preparations have begun.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
MKECELLC is not responsible for:
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Incorrect or incomplete addresses
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Delivery delays due to address errors
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Packages delivered to the address provided by the customer
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Additional shipping charges incurred due to address corrections
If a package is returned due to an incorrect address, additional shipping fees may apply before the package can be reshipped.
Shipping Carrier Disclaimer
MKECELLC utilizes third-party shipping providers, including but not limited to:
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USPS
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UPS
Ownership and responsibility for packages transfer to the customer once the package has been accepted and scanned by the shipping carrier.
MKECELLC is not responsible for:
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Lost packages
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Stolen packages
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Delayed deliveries
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Carrier misdeliveries
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Packages marked as delivered by the carrier
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Damage occurring during transit
Any shipping-related claims should be submitted directly to the shipping carrier.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 72 hours of delivery at:
Please include:
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Order Number
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Photos of the damaged item(s)
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Photos of the shipping box and packaging
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Description of the issue
We will review the matter and provide assistance regarding available replacement options or carrier claim procedures.
Questions?
For shipping-related questions, please contact:
MK Eye Catching Eventful Creations (MKECELLC)
Email: info@mkececreationz.com
Website: www.mkececreationz.com